The latest fad in user onboarding has been adding a bot or pseudo-bot to chat and interact with users, called a “Conversational UI.” I say fad because it’s getting a lot of attention and attempts right now — it may well be a useful tool for the arsenal, but I’ll be happy when it’s out of vogue and is “just another tool.”
My grumbling aside, there’s some useful articles over at A List Apart about it, if you care to learn more:
The Pain With No Name by Abby Covert over at A List Apart, talking about Information Architecture (IA), an aspect of UX that often gets overlooked, but is (imho) hugely important as we get more and more overwhelmed with information throughout our lives.
Last autumn, A List Apart had some posts discussing mental health. The Couch Cone of Silence is a good read discussing an important topic (namely, how to be respectful of friends and coworkers who are dealing with some mental/emotional issues).