Erin Jo Richey over at Known has a great post, Open Source User Research Tools. They recently chose to open source some of their user research materials, and this post provides a nice intro on how to approach user research.
Maunderings of a Digital Self
Erin Jo Richey over at Known has a great post, Open Source User Research Tools. They recently chose to open source some of their user research materials, and this post provides a nice intro on how to approach user research.